And the winners are printers A & C

The buyers were given 14 choices, but five floated to the top and great customer service was way out in front as the No. 1 reason. Who says there is a price war out there? Competitive prices, meeting delivery commitments and producing quality product were in a dead heat for second place; fast turnaround was a distant third. Of the seven printers participating in the study, six found their customers ranked customer service as the No. 1 reason for choosing them. We commend them for not playing the price war game. Printer B in the chart admitted leading ...

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