Why can't they just get along?

Many, if not most, owners and managers of graphic-arts companies believe that conflict between sales and production departments is as inevitable as death and taxes. It's my observation that, while lamenting this allegedly inevitable condition, these same executives often engage in actions that make departmental conflict a self-fulfilling prophecy. In seminars, I frequently illustrate this point with a parable. A CEO consults the business plan a couple of months before the end of the fiscal year and finds that the projection given to the bank isn't likely to materialize. In the spirit of good old American capitalism, however, ...

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