Putting meaning into the Q word

The results of the Malcolm Baldrige National Quality Award are now little more than a sidebar in business publications. Word is that the sponsors have difficulty persuading companies to enter the competition. The Malcolm Baldrige Award had its roots in the national frenzy surrounding Japanese management methods and the pressure on U.S. companies to compete more effectively. Fortune 500 firms literally spent millions of dollars preparing award entries. It was a big deal. What happened? Like any competition, the Malcolm Baldrige Award had its critics from day one. Some claimed that the judging failed to sufficiently weigh innovation.

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