A PRINTER WON! A PRINTER WON! A PRINTER WON!

On Nov. 22, 2002, Chicago pedestrians shook their heads in amazement as they passed a woman looking suspiciously like me shouting for joy outside american printer's headquarters. Some compared it to Jimmy Stewart's giddy dash down Bedford Falls' main drag near the end of “It's a Wonderful Life.” But rather than wishing passersby “Merry Christmas,” the woman was exulting, “A printer won! A printer won! A printer won!” Well, perhaps I am exaggerating just a tad. But I really was excited when I heard that Branch-Smith Printing (Ft. Worth, TX) is the recipient of the 2002 Malcolm Baldrige ...

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